Turning live, virtual events into high-quality on-demand content | A SOP Story

TL;DR? Pairing OBS Studio with Zoom can give you a lightweight way to both conduct a live, virtual event (like a training) and give you the recording you need to create high-quality, on-demand content for asynchronous viewers later on. It’s an even lighter lift if the event you’re holding involves content that doesn’t need to shift as much as it does with synchronous to asynchronous training.

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Overwhelmed by email?

If you sit down and really think about the type of data associated with you as a person, most of that data will probably be communications-based, that is, all of that “stuff” that you generate or consume in the course of communicating with others via email, social media, etc. In this post, I’m going to focus just on email-based communications.

It’s easy to fall down the rabbit hole of spending a lot of time filtering through your email, or getting to the point where you have 1,000+ unread messages, because you just don’t have time or energy to even delete all the ones you don’t really care about or to “do something” with the ones you want to come back to later. Most tips on dealing with this overwhelm glut will focus on things like filters, folders, and labels as your solution, and those things can be really handy. Even so, your real problem could be that you don’t have enough email addresses.

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The What/How/Why/How of Finding the Best App Ever

People frequently ask me questions like, “What’s the best app for X?” That ‘X’ could mean the “best” CRM, the “best” photo management app, etc. It’s a good question, because there are a plethora of apps out on the market, some free and some not, some lackluster and some brilliant. So, how do you find the best app for a certain application? The answer lies in the What/How/Why/How of your data. (That’s right – it’s not a typo.)

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Sometimes It’s the Process That’s Missing, Not (Just) the IT

Today I want to talk about how learning software isn’t always just an IT thing. I’m frequently called in to address a technical skills deficit when in fact the IT skills gap that I need to address is also being blamed for an underlying process-based skills gap.

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Templates, Audit Trails, and Client Confidentiality

A few months ago, I was the client of another business person. At the close of our business, this person sent me a standard business letter (i.e., date, name/address, subject, salutation, body) with the intent of summing up the transaction. A quick review of this letter made obvious that the business person had opened a previous client’s letter with the intention of using it as a template, but had forgotten to change anything other than my name and address at the top; the information contained in the remainder of the letter was enough to piece together who that other client had been and the exact nature of their business transaction. This oversight/blunder poses a problem in three key areas: the audit trail of the project, client confidentiality, and professionalism. A minor process change could address and alleviate all three.

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Preparing for a Brainstorming Session: Part 3: Mindset

In Part 1 of this topic, Preparing for a Brainstorming Session, I discussed the resources you should have in place to optimize the potential of your brainstorming session. In Part 2, I discussed who to invite. In this post, I discuss how to prep the mindset of your attendees.

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