Today I want to talk about how learning software isn’t always just an IT thing. I’m frequently called in to address a technical skills deficit when in fact the IT skills gap that I need to address is also being blamed for an underlying process-based skills gap.
There are a lot of things we each need to learn to be successful in the workplace. Some things just need to be memorized and recalled, like which storage closet houses the pens or the light bulbs. But most of what we need to learn is a process, from emailing to filling out paperwork to entering work orders to performing complex data analysis. This is where training comes in.