March 31, 2019
Sometimes It’s the Process That’s Missing, Not (Just) the IT
Learning software isn’t always just an IT thing. I’m frequently called in to address what’s been identified as a technical skills deficit, only to learn that the IT skills gap is being blamed for a bigger issue, that is, an underlying process-based skills gap. IT-based skills gaps frequently come in the form of “here’s how this thing works, and so...